FAQs
Rubbish Removals
What types of waste do you remove?
We remove general household waste, garden waste, and light construction debris. Hazardous materials are not accepted.
How do I book rubbish removal?
You can easily book our rubbish removal service through the Bukka app in just a few taps.
How do you dispose of waste?
We handle waste responsibly by following local regulations and prioritizing recycling and sustainable disposal methods wherever possible.
Bin Collections
What bins do you collect?
We collect general waste, recycling, and green waste bins. You can specify the type when booking through the app.
How often can I schedule collections?
Through the Bukka app, you can schedule collections weekly, bi-weekly, or at a custom frequency that works for you.
What happens if I miss my collection?
If you miss your collection, you can reschedule directly in the app, and we’ll arrange an alternative pick-up. Additional fees may apply.
Bin Washing
How often should my bins be cleaned?
We recommend monthly cleaning or more frequently after disposing of messy waste. Use the Bukka app to set up recurring cleaning.
What cleaning methods do you use?
We use eco-friendly solutions and water-efficient techniques to thoroughly clean and sanitize your bins.
Do I need to empty my bin before cleaning?
Yes, please ensure the bin is empty before our arrival. You can set reminders in the app to do this before your appointment.
Carpet Cleaning
What types of carpets do you clean?
We clean all types of carpets, including wool, synthetic, and blended fibers.
Are your cleaning solutions safe for children and pets?
Absolutely! We use non-toxic, eco-friendly products that are safe for everyone in your home.
How do I book carpet cleaning?
Simply select the service in the Bukka app, choose your preferred time slot, and confirm your booking.
Upholstery Cleaning
What furniture can you clean?
We clean sofas, chairs, mattresses, and other upholstered items.
Can you remove tough stains?
Yes, we specialize in stain removal, though some older stains may require additional treatments.
How do I schedule an appointment?
Use the Bukka app to book your upholstery cleaning service. It’s quick and hassle-free.
Window Cleaning
Do you clean interior and exterior windows?
Yes, we clean both interior and exterior windows for homes and businesses.
How do I book window cleaning?
Open the Bukka app, select “Window Cleaning,” and choose your preferred date and time.
Do I need to prepare anything before your visit?
Please ensure the area around your windows is clear for easy access.
Gutter Cleaning
Why is gutter cleaning important?
Regular gutter cleaning prevents blockages, water damage, and pest infestations.
How do I schedule gutter cleaning?
Booking is simple via the Bukka app—just select the service and your preferred schedule.
Do you clean downspouts?
Yes, we ensure both gutters and downspouts are clear for proper drainage.
Free Scrap Metal Collection
What types of scrap metal do you collect?
We collect aluminum, steel, copper, and other non-hazardous metal items.
How do I book a free scrap metal collection?
Use the Bukka app to schedule your collection. It’s free and easy to arrange.
Is there a limit to the amount of scrap metal you can collect?
No, we accept scrap metal in any quantity. For larger loads, contact us through the app for scheduling.
General
Are your services contract-free?
Yes! We operate with no contracts or commitments, giving you flexibility to use our services whenever you need them.
Can I manage multiple services at once through the app?
Absolutely. The Bukka app allows you to book, reschedule, or manage multiple services in one convenient platform.
Do you offer discounts for multiple bookings?
Yes, we offer discounts for customers who book multiple services at the same time. Check the app for special promotions and bundle deals.
What’s your cancellation policy?
You can cancel or reschedule your booking up to 24 hours before the scheduled service time without any charges.
Are your services eco-friendly?
Yes! We prioritize sustainability in all our operations, from recycling programs to using eco-friendly cleaning products.
How do you ensure customer safety during services?
Our team is trained to follow strict safety protocols. Additionally, our app provides real-time updates and service confirmations to keep you informed.
Do you offer emergency or same-day services?
Yes, same-day services are available for select services. Check the Bukka app for availability in your area.